Privacy Policy

What we collect

• Acts: name and act name, email address, phone number, home town and travel radius, line-ups offered, profile details, links and photos, availability responses, booking and cancellation history, and the bank details, account holder name and VAT details you give us for payment.
• Venues: business name and address, and the names, email addresses and phone numbers of your contacts.
• Everyone: basic technical information needed to keep you logged in and the Platform secure.

Signing in with Google

If you choose to sign in with Google, we receive your name, email address and profile picture from your Google account. We use these only to create and identify your account and to contact you about bookings. We don't access any other Google data, such as your contacts, files or calendar, and we don't share or sell information received from Google. Our use of information received from Google follows the Google API Services User Data Policy, including the Limited Use requirements. You can remove Proper Mint Bookings' access at any time in your Google Account settings.

How we use it, and why we’re allowed to

• To run bookings: offering gigs, recording availability, confirming bookings and sending gig details. Basis: performing our contract with you, or taking steps at your request before one.
• To pay Acts and invoice venues, including self-billing invoices. Basis: contract, and our legal obligations for tax and accounting records.
• To keep bookings reliable, including tracking late cancellations and suspending accounts. Basis: our legitimate interest in providing a dependable service to venues.
• To promote gigs, by sharing your act name, photos and social links with the venues you’re booked at. Basis: our legitimate interest and the licence in our Terms. You can remove photos from your profile at any time.
• To contact you about gigs by email, and sometimes by WhatsApp message sent from our own phone. Basis: contract and legitimate interest.

Who we share it with

We never sell your personal information.

• Venues: when you’re booked, the venue sees your act name, profile photos and social links. Venues never see what Acts are paid, and Acts never see what venues pay.
• Service providers who run the Platform for us, including app hosting and database (Base44), email delivery, and an AI model used only by Proper Mint staff to help set up gigs. They only process data on our instructions.
• Google, if you choose to sign in with your Google account.
• HMRC, our accountants, or others where the law requires.

International transfers

Some of our service providers store or process data outside the UK. Where they do, we rely on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement or Addendum.

How long we keep it

• Account and profile details: while your account is active, and up to 12 months after it closes.
• Invoices, payment records and the bank details used for them: 6 years after the end of the financial year they relate to, as required for tax and company records.
• Booking and cancellation history: while your account is active, and up to 12 months after it closes, unless it forms part of an invoice record.
• Venue contact details: while we work together, and up to 2 years after.

Cookies

The Platform uses only the essential storage needed to keep you logged in and the Platform working. We don’t use advertising or tracking cookies.

Your rights

You can ask to see the personal information we hold about you, correct it, delete it, restrict or object to how we use it, or receive a copy in a portable format. Some rights depend on our legal basis, and we may need to keep certain records, such as invoices, for legal reasons. To make a request, email jamie@propermint.live. We’ll respond within one month.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113).

Changes

We’ll update this policy if how we use personal information changes, and show the date of the latest version at the top.